Frequently Asked Questions
What Are Your Hours?
Boarding Drop-Offs: Start as early as 4 a.m.
Daycare: Begins at 7 a.m.
Pickups: Available until 8 p.m.
How much notice do you need to schedule visits?
We take same same day or last minute requests.
You can call, text or you can schedule them yourself through our Pet Sitting Software https://us.revelationpets.com/newbooking/widget/token/vuk5mi44rk. If you have a consistent schedule, we can auto-schedule your visits.
Do You Do Meet & Greets?
We highly recommend a complimentary Meet & Greet before your first visit. This meeting allows you to share your pet's routines and home care details while ensuring we're the right fit for each other. It’s also a great opportunity for you to ask any questions about our care practices and policies.
Tipping & Payment Policy
We accept Cash and Zelle.
Payments MUST be paid in full before or at drop-off. There are no exceptions unless otherwise previously agreed upon.
If payment is not paid in full by drop-off, Emily’s Dog House reserves the right to cancel any scheduled appointment for non-payment.
We care for your pets with a great deal of love and frequently go “above and beyond” the call of duty. If you were provided with great service it is appropriate to tip your pet sitter 10-20% of the total bill if you wish to do so.
Cancellation Policy
Non-holiday service: A full refund is available if cancelled by 6:00pm the day prior. If the cancellation is made after 6pm the day prior, Client will be charged
the rate of one full visit per cancelled visit.
Holiday reservations: A ten (10) day advance notice of the cancellation is required for a full refund of the deposit (minus the cancellation fee of $15.00). If
cancellation is made within seventy-two (72) hours or not made at all, Owner will be charged for 100% of the service reserved.
Vaccination Policy
Safety First! We require up-to-date vaccinations for ALL guest dogs, ensuring a healthy space for everyone. NO exceptions to this policy.
Holiday Surcharges
A $5.00 fee will be added per daily visit.
A $10.00 surcharge will apply for boarding services.
Sanitation Policy
We get it, accidents happen—especially with furry pups! Here at Emily’s Dog House, we expect there to be messes!
With that being said, however, because we are a home-based daycare and boarding facility, we try to keep things just as fun and cozy as they would be at your home!
Due to this specific way of running things, we expect all furry friends that board here to be fully potty-trained.
We understand that accidents happen, however if your booked pet has repeated accidents during their stay, or if they pee/defecate on furniture, rugs and items, then Emily’s Dog House reserves the right to charge an additional cleaning service fee of $50 onto your invoice.
If your pet is a repeat client that is booked frequently, and incidents occur during every visit, the $50 cleaning services fee will be automatically implemented on every invoice going forward.
We always look forward to seeing your furry pups come in through our doors, and are even more excited to give them a comfortable and fun time that emulates exactly what they’d get at home! To keep things cozy and clean, we must enforce this policy. We appreciate your understanding in wanting to keep this home-based doggy daycare comfortable for all!